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Gone Virtual: Recap of the CETX Conference

Callminer

Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features. However, an event like this doesn’t happen without the contributions of our wonderful team.

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How to Apply Predictive Analytics to Post-COVID Recovery

HireIQ

Providing insights and advice on the data challenges caused by erratic customer behavior and changing market conditions during the pandemic are: DANIEL FOPPEN, Senior Principal Product Manager, Oracle CX Service Strategy; JEFF GALLINO, CTO and Founder, CallMiner ; and ALEX MARTINEZ, Senior Product Marketing Manager, OpenText.

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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jeff Gallino CTO And Founder, CallMiner. About Jeff Gallino : Jeff is CallMiner’s co-founder and Chief Technical Officer and oversees research, language development, and future product direction. EXPERT SESSION – Creating Coachable Moments Through Speech and Text Analytics. Please Share.