Scripts Technical Support Telemarketing Virtual Agent 
JustCall
JANUARY 18, 2023
Technical support calls: These are calls from customers experiencing issues with a product or service. To handle these calls, it is essential to listen to the customer’s problem, ask relevant questions to diagnose the issue, provide a solution or escalate the call to a technical specialist if necessary. Inbound Calling.
aircall
OCTOBER 7, 2016
Is responsible for getting new agents up to snuff, and keeping everyone on the same page. Telemarketer. Technical support agent/representative. Answers technical questions on the use of a product or service. Increasingly, as call centers go virtual, agents tend to work from home.
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