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Abandon rate First call resolution Average Handle Time Service level Wait times outsourcing Best practices Metrics Call Center Customer Experience More Related Topics >
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What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

DECEMBER 31, 1969

There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT). Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers. The post What Metrics Matter Most For An Inbound Call Center?

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