What Metrics Matter Most For An Inbound Call Center?
Quality Contact Solutions
DECEMBER 31, 1969
Service Level : The percentage of calls that are answered within a specified time. First call resolution percentages will be determined based on the type of service being provided. There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT).
Let's personalize your content