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Is Your Chatbot Really Just an IVR?

Fonolo

ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. 25, 2pm ET/11am PT for a live 30-min webinar. We’ll also talk about how to make your chatbot better, and we’ll consider whether you might be expecting too much from your ‘bot.

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3 Best Practices for Emerging Outsourcing Priorities

COPC

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.