Fonolo

OCTOBER 5, 2023

25, 2pm ET/11am PT for a live 30-min webinar. You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. If your chatbot seems like an IVR, are you doing something wrong? 2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? Join us Oct.

Interactive Voice Response 57

Interactive Voice Response Chatbots Self service Virtual Agent 57

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.).

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.).

Customer Service 52

Customer Service Banking Contact Center Call Center 52