Humans vs. AI in Customer Service … It’s Complicated
Fonolo
SEPTEMBER 11, 2018
We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). On that last point, the debate led me to some new ways to think about the problem that will help to separate the overlapping questions (somewhat, at least). Calling in Some Backup. Local vs. Global.
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