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Calabrio Named the Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM)

Calabrio

MAY 28, 2019

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM). Director of quality/training/WFM at a $500 million-$1 billion services company. [We Forecasting and scheduling manager at a $1-3 billion company.

Management

Management Finance Call Center Customer Care

How Workforce Management Software Supports Key Metrics for Business Objectives

TASKE Technology

SEPTEMBER 8, 2011

Now, let’s take a look at a few processes underlying many common key metrics: agent scheduling and adherence. To remain cost-effective while meeting expected service levels, effective scheduling means making sure that the right number of agents with the right level of knowledge are available to meet expected call volumes.

Metrics

Metrics Management Abandon rate Contact Center

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Calabrio Named the Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM)

How Workforce Management Software Supports Key Metrics for Business Objectives

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