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Critical Thinking: Where are you on this new customer time paradigm?

Beyond Philosophy

AUGUST 17, 2023

Many years ago, I read a book that changed my life, The Experience Economy by Joe Pine, founder of Strategic Horizons. As a pioneer in the experience movement, Pine has a new customer strategy concept that we discussed on a recent podcast, so I thought I would share what we learned here as well. Your experience provides that for them.

Customer centricity

Customer centricity Self service Consulting Consulting

Don’t Miss Leads After Hours or on the Weekends.

Call Experts

MAY 20, 2022

In an age where customers expect service across multiple channels, companies have to go the extra mile to provide exceptional experiences and retain customers. A legal answering service offers legal professionals a live operator trained in client intake and appointment settings. Don’t spend your time scaling customer service.

Contact Center

Contact Center Answering services Call Center outsourcing

Critical Thinking: Where are you on this new customer time paradigm?

Don’t Miss Leads After Hours or on the Weekends.

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