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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

According to Time Doctor “ Call center analytics can help businesses identify the most common customer issues and create self-service solutions to address them, reducing the need for customers to speak to a representative.” Analytics can flag any deviations, ensuring compliance.