Cyara

AUGUST 23, 2022

Are Invisible Defects Limiting Your Revenue Potential? Self-service is key to IVR success. Simply having a self-service IVR or chatbot system in place doesn’t automatically result in higher profits, though.

Interactive Voice Response 67

Interactive Voice Response Revenue potential Self service Chatbots 67

NobelBiz

NOVEMBER 13, 2023

This results in increased customer retention and higher revenue potential. With over 20 years of expertise, Chris explores the role of self-service in reducing churn in contact centers. Dive into the evolution of self-service, onboarding complexities, and effective strategies.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Interactions

SEPTEMBER 8, 2023

Everyone wants to be the favorite, and you will be when your boss sees the decrease in operational expenses and increased revenue potential of Interactions IVA. They plotted their findings on the graph above. Your boss will thank you. Your contact center agents will be happier too!

Customer Service 62

Customer Service Self service Contact Center Banking 62

Mindtouch

JULY 31, 2017

There will always be a need for good human-to-human support, but for many of the issues, self-service would suffice if companies made it available. KCS methodology puts companies on the fast-track to creating a sustainable self-service model. Building Revenue Potential (and the Future) Through Knowledge.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

CSM Magazine

FEBRUARY 6, 2024

By incorporating Oracle’s POS hardware like self-service kiosks and mobile payment readers, I’m able to accelerate service while boosting throughput and per capita spending. In the fast-paced atmosphere of live events, it’s critical to provide a seamless and elevated service to all eventgoers.

Entertainment 52

Entertainment Finance Consulting Consulting 52

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Connect

MAY 25, 2023

Unlocking these capabilities requires a unified modern AI-powered cloud-based platform that can use all data to deliver the insights needed to act in real time, with the ability to integrate the appropriate blend of technologies and all digital channels, including self-service.

Technology 67

Technology Self service Revenue potential Analytics 67