operations-management five-focus-areas-for-perfect-contact-centre-performance 
Creative Virtual
DECEMBER 13, 2018
By Mandy Reed, Marketing Manager (Global). We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 by publishing more Meet the Team interviews and pushing forward with our Innovations Roadmap. So, as per our annual tradition, let’s take a look at some of the highlights from the past 12 months.
CSM Magazine
AUGUST 5, 2021
The trend towards flexible workforces has exaggerated the complexity of running a modern contact centre. This places immense pressure on managers by adding an extra layer of complexity to the already complicated business of running a contact centre. Make simplicity a top priority.
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