aircall
FEBRUARY 2, 2018
Especially at SaaS companies, support often means assisting customers “hands-on,” but house calls are simply out of the question (I need not enumerate the reasons why). GoToAssist lets your technical support representatives — literally — take control of the client’s computer.
NobelBiz
MAY 25, 2023
These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. In addition to their past performance, inquire about the vendor’s ongoing support services.
Comm100
FEBRUARY 7, 2018
Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. One of those things is that the cloud is the future of SaaS — which makes on-premises deployment a thing of the past.
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