Remove Multi-channel support Remove Omni-channel support Remove Sales Remove Self service
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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Customers expect support to be available 24/7.

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Customer Service in the Digital Age

CSM Magazine

Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. The AI-based system provides faster service and now handles over 7,000 calls from 120 providers per day 6. E-commerce. trillion dollars annually 4.