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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. It also means making all your support channels mobile accessible.

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Customer Service in the Digital Age

CSM Magazine

Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. For example, elderly consumers without access to computers or sophisticated apps still rely on human agents for support and assistance with product selection. E-commerce.