Multi-channel support Omni-channel support Personalization Sales 
Kayako
JANUARY 5, 2017
How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. It also means making all your support channels mobile accessible.
CSM Magazine
JUNE 12, 2020
Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. E-commerce. Impact of Globalization.
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