Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential.

Wait times 89

Wait times Feedback CRM Surveys 89

CSM Magazine

FEBRUARY 6, 2024

Carrying on, it’s fascinating to examine the data coming from recent surveys among those in the finance sector. Cashless and contactless options are game-changers in reducing congestion and wait times at concession stands. The result is a tailored experience that resonates with fans long after the last play or performance.

Entertainment 52

Entertainment Finance Consulting Consulting 52

NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98