NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartKarrot

APRIL 24, 2020

In a nutshell, the client success manager handles the clients’ success for your company and tracks the churn metrics to reduce the business headwinds. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. Collect survey data. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40