Win the Customer

DECEMBER 15, 2015

At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Virtual call centers also need the ability to provide the seamless, omni-channel support customers want, along with the ability to highly personalize the service experience.

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Omni-channel support virtual call center Customer Experience Virtual Agent 72

InGenius

JANUARY 31, 2020

To meet customer expectations, modern businesses are now adopting live engagement tools that help improve service through real-time communication. These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold. Contextualized omni-channel support.

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Omni-channel support Contact Center Virtual Agent Analytics 62

CSM Magazine

JUNE 12, 2020

Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

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Customer Service Omni-channel support Virtual Agent Chatbots 52