Win the Customer

DECEMBER 15, 2015

We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.

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InGenius

JANUARY 31, 2020

Should any company fail to provide this holy trinity of service, they run the risk of losing their customers and damaging their reputation. To meet customer expectations, modern businesses are now adopting live engagement tools that help improve service through real-time communication. Contextualized omni-channel support.

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CSM Magazine

JUNE 12, 2020

Lampton look at the state of customer service in the digital age. Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. Omni-channels. Impact of Globalization. trillion dollars annually 4.

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