Management Morale Service level Workload forecasts 
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?
Playvox
MAY 25, 2023
Just as data is used to determine future weather conditions, workforce planning forecasting uses historical data to make informed estimates about the direction of future trends, seasonality, and staffing requirements. Workforce management (WFM) is a process that maximizes performance levels and competency for an organization.
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