Robert Davis

APRIL 5, 2018

One of the biggest challenges for corporations that outsource outbound telesales today is finding superior vendors that can deliver on key metrics. These essential outbound measurements include: Quality scores. Completion rates. List penetration rates. Conversion of contacts. List yield.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

One of the biggest challenges for corporations that outsource outbound telesales today is finding superior vendors that can deliver on key metrics. These essential outbound measurements include: Quality scores. Completion rates. List penetration rates. Conversion of contacts. List yield.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Customer Service Life

JUNE 17, 2019

Where a quality tool wins every time is its ability to easily create a form, quickly change as needed, and add new forms while retaining version history and keeping all of your historical quality data. Are you a customer service manager who also happens to be an Excel whiz? Calibrate with all scorers.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63