TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. After explaining the issue in depth, the call is accidentally dropped. New metrics are also needed. Wasted customer time.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Talkdesk

APRIL 7, 2020

Register now for Opentalk 2020 Virtual and learn from former Walt Disney World CX leader, Dennis Snow. Participants will learn: Approaches that help your employees move from a task mindset to an experience mindset. VPN is a poor choice , notorious for its sub-standard call quality and limited capacity to support high call volumes.

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Read on to learn what Melanie did, why other channels would have failed, and how Verizon Wireless empowered Melanie to make it happen. Time to call. How Verizon supported Melanie.

Customer Support 63

Customer Support Wireless Technical Support Average Handle Time 63

TechSee

APRIL 10, 2019

Oftentimes, the best business cases are those that both increase customer satisfaction and cut costs by reducing contact center enquiries or technician dispatches. Verizon – AI-based digital tools. Boost revenues? Drive long-term loyalty? Reduce the cost to serve?

Customer Experience 154

Customer Experience Customer centricity Interactive Voice Response Wireless 154