Knowledge Base Metrics virtual call center voip 
aircall
JANUARY 27, 2021
With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. What Is a Virtual Call Center?
Babelforce
MAY 20, 2021
Slow home computers, a lack of VoIP phone lines , and intermittent internet connections all cause issues. Knowledge base software makes creating these documents easy. If you go this route, make sure you’re checking the right call center metrics. #7 But that isn’t always the case. What’s the Fix?
aircall
MARCH 22, 2021
Here’s a brief look at some of the best small business tools for startups : Cloud-based phone system with dashboard analytics – This lets you set up toll-free and international numbers for a local presence, cut down on startup expenses by setting up a virtual call center, and much more.
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