Interactive Voice Response Technology Upselling Virtual Agent 
SmartAction
OCTOBER 25, 2023
Join me as we dive into why leveraging conversational AI in the voice channel cannot be ignored or underestimated and why businesses should seize the opportunity to invest in this transformative technology. The Power of Voice Communication Customers seek a personal touch when engaging with businesses.
SmartAction
DECEMBER 8, 2023
The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents. This technology swiftly took over mundane inquiries like account balance checks or basic troubleshooting reducing routine call volumes by 35%. It was a game-changer.
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JustCall
AUGUST 8, 2023
Contact centers are a great example of how technology can be used to make jobs more efficient. Previously, contact center agents had to physically dial multiple numbers every day. This ensures that customers are directed to the most suitable agent or department. This minimizes wait times and increases customer satisfaction.
Babelforce
SEPTEMBER 1, 2021
Conversational AI is a broad term for a group of technologies which use speech as their main input and / or output. Common examples include smart devices like Amazon’s Alexa, digital assistants like Siri and customer service tools like IVRs. There are several underlying technologies that make conversational systems work.
Babelforce
SEPTEMBER 1, 2021
Conversational AI is a broad term for a group of technologies which use speech as their main input and / or output. Common examples include smart devices like Amazon’s Alexa, digital assistants like Siri and customer service tools like IVRs. There are several underlying technologies that make conversational systems work.
Solvvy
OCTOBER 12, 2022
Here’s everything you need to know about these solutions, including how they work and the technology that allows them to deliver relevant and accurate information, simulate human conversations, and provide value to your operation. Introduction to Artificial Intelligence Chatbots. Are All Chatbots Artificial Intelligence Chatbots?
SmartAction
JUNE 9, 2023
Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Chatbots and virtual agents may provide irrelevant or inaccurate responses.
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