deborah.navarra@dmgconsult.com 
DMG Consulting
DECEMBER 7, 2020
Companies worldwide, many of which were planning to transition to a CCaaS solution from their on-premise infrastructure (automatic call distributor (ACD) or dialer), have accelerated their move to the cloud by anywhere from 2 – 6 years, a remarkable rate for the traditionally staid contact center technology market. About DMG Consulting LLC.
DMG Consulting
NOVEMBER 29, 2017
There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. These solutions are generally much more technologically current than their premise-based counterparts. billion (excluding carrier revenue) as of the end of 2016.
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DMG Consulting
NOVEMBER 1, 2017
The Report complements DMG’s annual Workforce Optimization Market Share Report , which looks at WFO market performance and activity for the full year, and its Workforce Optimization Product and Market Report , which reviews vendors, technology, trends and challenges, pricing, and more. said Donna Fluss, President of DMG Consulting LLC.
DMG Consulting
JULY 19, 2017
Artificial intelligence-based IVAs, also known as “bots,” “chatbots,” “virtual assistants,” “virtual agents,” and a wide variety of other synonyms, use artificial intelligence (AI), machine learning and other technologies to produce highly innovative and exciting self-service capabilities for enterprises and their customers.
DMG Consulting
MAY 25, 2018
Quality assurance (QA)/quality management (QM) was the top-selling WFO application in 2017, a sit was in 2016. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people. To order your copy of the Report, visit www.dmgconsult.com.
DMG Consulting
JANUARY 17, 2018
Artificial intelligence (AI) is entering the WFO world, starting with natural language process (NLP) and machine learning, technologies that have great potential to enhance many components of these solutions. To order your copy of the Report, visit www.dmgconsult.com. About DMG Consulting LLC.
DMG Consulting
AUGUST 21, 2017
To learn more about the 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report read the abstract , which includes the table of contents , or email Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit www.dmgconsult.com/shop. About DMG Consulting LLC.
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