Interactive Voice Response Personalization Self service Social media contact 
Hodusoft
AUGUST 9, 2021
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Customers interact with organizations both online and offline—they read reviews, vouch for experiences and join the dots with societal good that a business does. Enable self-service. Gain a competitive edge.
Callminer
AUGUST 6, 2019
As more customers seek to engage businesses through other channels than voice (e.g., SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Interactions across all channels in a multi-channel system feed into a unified agent queue. Social media.
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