Electrolux Assesses Their First 6 Months with Virtual Agents
SmartAction
OCTOBER 2, 2018
Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. 14% of callers request a live agent transfer. 9% of callers hang up.
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