Expivia

JULY 21, 2021

A lot of call centers already use multichannel ways to communicate with customers. What’s the difference between multichannel and omnichannel support in a contact center? Multichannel support means that you’re connecting with customers through phone calls, emails, text messages, or online chat. Omnichannel Support.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52

Callminer

FEBRUARY 21, 2018

Others may baulk at the inordinate amount of time or effort to manage the process as well. If you want to see an uplift in the overall customer experience, a well-thought-out quality management procedure can work wonders. Despite what you might assume, most contact centre QA tools are not multichannel…”.

call center software 210

call center software Call Center Contact Center Analytics 210

Dialer 360

OCTOBER 12, 2018

Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. These delivered via the cloud from one vendor responsible for all maintenance & upgrades. Multichannel integration let reps field inquiries from customer’s preference of communication channels. Including PBX.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20