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The Evolution of Customer Service AI: How SmartAction’s Brand Refresh is Setting New Industry Standards

SmartAction

With our conversational AI platform and our proprietary intent-building process, we’ve cut virtual agent design and deployment time by 85%, offering our clients not just speed, but unparalleled efficiency and effectiveness. .” Our solutions have always been at the forefront of AI technology. Reach out today.

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Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track

3CLogic

So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries? AI-powered virtual assistants can efficiently and automatically handle simple and repetitive requests, improving your call-to-resolution time without the need for additional headcount.

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. The emergence of the hybrid model has led many to believe that remote/hybrid work will become the new industry standard, while there is still a strong desire among contact center agents to work in an office setting.

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. The emergence of the hybrid model has led many to believe that remote/hybrid work will become the new industry standard, while there is still a strong desire among contact center agents to work in an office setting.

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Conversational AI in the Contact Centre

Creative Virtual

Conversational AI is increasingly an important piece of these initiatives with chatbots and virtual agents becoming essential tools for providing 24/7 self-service to digital customers. Chatbots and virtual agents can only give accurate responses if they are backed by a knowledgebase with accurate content.