Top 10 Call Center Trends To Follow For 2023
NobelBiz
FEBRUARY 21, 2023
It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. The emergence of the hybrid model has led many to believe that remote/hybrid work will become the new industry standard, while there is still a strong desire among contact center agents to work in an office setting.
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