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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. ” If your business thrives on telemarketing, lead gen, or debt collection, this is a must-watch. Dive into the world of outbound sales, from industry insights to performance optimization.

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