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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

This can either be performed by an in-house team under a separate unit within a company or by hiring a third-party company who is specialized in this activity. It helps them to focus on sales, marketing, product and service development, and other business operations.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Outbound would be a sales and marketing solution to help your business grow. Inbound Call Centers: An inbound call service handles (either in part or the whole) the incoming phone calls regarding your business. This could be incoming sales enquiries, but usually pertains to customer service and support issues.