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5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. 5 Identify the best tactics for overcoming sales objections. Objection handling is an important sales skill across industries.

Analytics 48
Analytics Self service Inbound sales Customer effort 48
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Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

Call Center 62
Call Center Outbound sales Feedback Best practices 62
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