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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

Using their business’s conversation intelligence platform, the company experienced a 10% increase in inbound sales calls as well. By considering the conversation history, the platform can offer more accurate and personalized responses. This integration allows the platform to provide real-time and dynamic responses.

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6 Customer Service Goals That Matter Most in 2023

Global Response

We’re all familiar with traditions of setting goals, resolutions or intentions for the New Year in our personal lives—but what about for our work or businesses? Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.”