JustCall

JANUARY 5, 2023

Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights. Voice conversations convey content and provide contextual information such as emotions, sentiments, tonality, and so on.

Analytics 52

Analytics Coaching Call Center APIs 52

JustCall

NOVEMBER 25, 2022

Businesses can use CI software to record meaningful discussions with potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes where the analysis and transcription of sales calls is required. Top 10 Best Conversation Intelligence Software. Enthu.AI.

Real estate 52

Real estate CRM Coaching Contact Center 52

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available. 5 Get VoIP 4.5/5

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

OctopusTech

SEPTEMBER 29, 2022

This feature allows representatives to track and resolve the issues of clients related to various products and services. The primary goal of a customer service app is to lower the usage of external tools and to improve the productivity of agents. Multi-channel ticketing system. Knowledge base tool.

Customer Service 62

Customer Service CRM Self service Analytics 62