Inbenta

AUGUST 3, 2021

Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust. What is an FAQ page and why your company needs it? What are the limits of traditional FAQs? Knowledge Management Systems vs traditional FAQ pages.

Customer Service 84

Customer Service Self service Chatbots Sales 84

Netomi

MARCH 2, 2022

We are living in an information age, with instant access to information and knowledge available at the click of a button. Finding ways of providing options for customers to easily assist themselves will continue to be critical, and one of the primary ways that companies offer self-service is with online help centers, or knowledge bases.

Self service 52

Self service Enterprise Chatbots Customer Support 52

aircall

OCTOBER 25, 2022

Besides strong negotiation skills, successful salespeople have one thing in common: impeccable time management. What’s certain is that even the most experienced salespeople need to invest significant time and energy into nurturing leads toward closing new deals. Some sales managers actively encourage sales enthusiasm.

Sales 62

Sales CRM voip Accountability 62