Gamification, Morale, Service level and Time management

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Gamification

Morale

Service level

Time management

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

“The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.

Management

Management Gamification Calibration Quality management

Using Collections Call Center Technologies to Significantly Impact Operational Performance

Noble Systems

JULY 24, 2020

Workforce Management (WFM) is the art of having the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload. GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers.

Call Center

Call Center Technology Gamification Analytics

Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

Using Collections Call Center Technologies to Significantly Impact Operational Performance

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