Gamification Interactive Voice Response Self service Virtual Agent 
DMG Consulting
AUGUST 9, 2018
DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. State of the art self-service and compelling benefits that transcend verticals. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.
DMG Consulting
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Intelligent Virtual Agent Product and Market Report.
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UJET
NOVEMBER 3, 2020
Predictive Routing Connects Customers to the Right Agent Faster. Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. And when they aren’t connected to the right agent the first time, your agents have to spend valuable time redirecting calls.
DMG Consulting
MARCH 10, 2023
Gamification. Applying gaming techniques to more fully engage and coach agents can enhance CX and the employee experience (EX) while improving quality and increasing productivity. Intelligent virtual assistants. These solutions can be implemented in a few weeks but will take a few months to deliver the expected benefits.
UJET
NOVEMBER 3, 2020
Predictive Routing Connects Customers to the Right Agent Faster. Without AI, customers often spend extra time navigating generic IVR (interactive voice response) menus. And when they aren’t connected to the right agent the first time, your agents have to spend valuable time redirecting calls.
DMG Consulting
NOVEMBER 14, 2020
An essential element in achieving this goal is to make it easy for customers to conduct business by allowing them to interact in their preferred channels, which are increasingly digital. Consumers have been showing a preference for using self-service for a number of years,” said Donna Fluss, President of DMG Consulting.
DMG Consulting
AUGUST 3, 2020
As much of the workforce was forced to relocate to their homes, companies have relied on IA solutions to rapidly identify customer issues so that agents and self-service solutions can be prepared to handle the high volumes of interactions they are receiving. For more information, visit www.dmgconsult.com. # # #.
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