Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. And that’s despite tremendous increases in the quality of products and services. But yes, those are featured criteria in many call quality evaluations or IVR surveys, which now are really, really prevalent.
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