Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. Sometimes you have to do it because legal or the big government has told you, you have to say it exactly that way, so that the customer is not getting scammed. Well, an IVR survey doesn’t measure that at all.
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