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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. So what’s interesting to me is that 50% of companies that I talked to – and I actually did an informal survey the other day, and that was 56% of companies – will not let their employees apologize. It goes both ways.