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Remove First call resolution Remove Schedule adherence Remove Wireless Related Topics
Abandon rate Telemarketing Average Handle Time Service level Wait times outsourcing Best practices Metrics Call Center Customer Experience More Related Topics >
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What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

DECEMBER 31, 1969

First Call Resolution (FCR) : First call resolution is measured by what percentage of your customers’ calls were handled in the first contact. First call resolution percentages will be determined based on the type of service being provided.

Call Center 40
Call Center Metrics First call resolution Schedule adherence 40
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