Spearline
MARCH 2, 2021
Call durations/handling times and first call resolution. If both your customer and your agent are struggling to communicate through poor audio quality, the call may take longer to resolve. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.
OctopusTech
SEPTEMBER 9, 2023
It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily. This helps to solve the problems of customers on the first call which increases the first call resolution rate.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.
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