Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important. And if they’re not?

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

SEPTEMBER 9, 2023

Reduction in costs An important advantage of outsourcing call centers is savings in costs. Companies can save a lot of overhead costs of building and maintaining an in-house call center team which includes hiring, training, infrastructure, employee salaries, and technology.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Callminer

OCTOBER 22, 2019

Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. It can also be used to hold agents accountable for their performance and flag agents that might require additional training or correction. High Value Inbound Support.

Best practices 203

Best practices Call Center outsourcing Contact Center 203