Client Interview Series: Ding Yi at Ant Financial
COPC
SEPTEMBER 3, 2019
For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. By the middle of 2018, the average daily volume of self-service was 4.84 million from over 300 million users.
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