Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. People that care about customers and a marketing department? Or is that legal and finance that are doing it, to their own detriment by the way? Their metrics are insincere.
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