ProProfs Blog

JUNE 26, 2020

The reports help you measure ratings, read feedback, and more. Chat Response Time is a metric to monitor how much time your operators took to respond to chats. Feedback, in the customer service glossary, is defined as a customer’s opinion of their experience with your company and how you could improve as a service provider.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JivoChat

NOVEMBER 29, 2021

It also provides tools that are useful to the help desk staff in different tasks, such as managing interactions, keeping track of every conversation, setting and analyzing metrics. . Customers feedback. Your customers can reach out to you through different channels of communication, chat, email, and phone, for example.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Consistently Train Your Support Squad.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

Netomi

NOVEMBER 8, 2021

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Key features.

Chatbots 52

Chatbots Enterprise Self service CRM 52