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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

SEPTEMBER 12, 2023

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. By incorporating these best practices, you can empower your agents with the right tools, knowledge, and feedback mechanisms to ensure efficient customer interactions.

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