Playvox

FEBRUARY 20, 2024

” Before bringing in an automated solution for scheduling, many call and support centers may have had entire teams dedicated to managing schedules, adherence, time off, and other complexities that come with managing a remote workforce and global teams.

Management 88

Management Gamification Calibration Quality management 88

Callminer

APRIL 24, 2020

Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance. Incorporate Customer Feedback into Performance Improvements. The key takeaway is to use customer feedback (surveys, social media, etc.)

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Related Article: Five Coaching Tips For Contact Center Agents that Work. Focusing on values and seeking feedback. Making things fun with gamification.

Management 86

Management Schedule adherence Coaching Contact Center 86

Serenova

JUNE 5, 2020

WFM also can be a critical tool in tipping the balance toward profitable operations. And in this unprecedented crisis, WFM is more important than ever, providing flexible scheduling to ensure contact centers run at maximum potential, when agent—and customer—stress is sky-high. Workforce management (WFM) tools can help. Forecasting.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75